Terms & Conditions

Article 1: Purpose and Scope 

The purpose of these General Terms and Conditions of Sale (hereinafter "GTC") is to define the rights and obligations of [Company Name] (hereinafter "the Seller") and any adult natural person acting for personal purposes (hereinafter "the Customer") in connection with the sale of goods offered by the Seller. These GTC are available at any time on the website [Website URL] or attached to any quote or contract. Placing an order by the Customer implies unconditional acceptance of these GTC. 

Article 2: Seller Identification 

✔ Company name: Valtim Musiques SAS

✔ Legal form: SAS

✔ Share capital: €100,000

✔ Registered office address: 65 rue de Rome, 75008 Paris

✔ SIRET: 523 387 371 00025

✔ Intra-community VAT number: FR 395 233 873 71

✔ Email address: contact@pierrejaffreluthier.com

✔ Telephone: +33(0)142933100

✔ Name of legal representative: Cédric Desbans

Article 3 : Products

Description 

The products offered for sale are described and presented on the website www.pierrejaffreluthier.com (or other media) with the greatest possible accuracy. 

However, minor variations may occur, without liability on the part of the Seller. Availability: Product offers are valid as long as they are visible on the website or mentioned in sales documents, while stocks last. In the event of unavailability after an order has been placed, the Seller will inform the Customer as soon as possible and will offer either a replacement product or cancellation of the order with a full refund. 

Article 4 : Price

Pricing

Prices are in euros (€) and include all taxes (TTC), excluding delivery charges. The Seller reserves the right to change its prices at any time. However, the price applied will be the one in effect at the time the order is validated.

Shpping fees

Delivery costs are specified to the Customer before final validation of the order and appear on the order confirmation. 

Article 5 : Order

Order Process 

The Customer selects the desired product(s) and adds them to the cart. 

✔ The Customer checks the order summary (products, quantities, prices, and any applicable fees). 

✔ The Customer enters the billing and delivery information. 

✔ The Customer confirms the order after having read and unconditionally accepted these Terms and Conditions. 

✔ The Seller sends an order confirmation email and/or proof of purchase. 

Order Confirmation 

All orders will be considered final upon full payment of the price or in accordance with the agreed payment terms. The Seller reserves the right to refuse or cancel any order in the event of fraud, payment incidents, or a prior dispute with the Customer. 

Article 6: Payment 

Payment Methods Payment for purchases can be made by: 

✔ Credit card (Visa, Mastercard, etc.) via PayPal 

✔ Bank transfer The amount payable takes into account any discounts, rebates, or rebates granted by the Seller, which are specified at the time of ordering or in the applicable promotional conditions. 

Security 

The Seller implements procedures to ensure transaction security (secure payment platform, SSL protocol, etc.). 

Article 7: Delivery Delivery 

Time and Method Products are delivered to the address indicated by the Customer when ordering, within the timeframe indicated on the product sheet or in the order confirmation. Delivery times are provided for informational purposes only and do not constitute a firm commitment by the Seller. Delay or Non-Delivery In the event of a significant delay, the Customer must inform the Seller so that an investigation can be conducted with the carrier. If the delay exceeds 30 days, the Customer may request cancellation of the order and obtain a refund of any amounts paid. Receipt of Products Upon receipt, the Customer must check the condition of the package and products. Any anomalies (damage, missing products, damaged package) must be notified to the carrier and the Seller within 48 business hours.

Article 8: Right of Withdrawal

Duration 

In accordance with Article L221-18 of the French Consumer Code, the Customer has 14 days from receipt of the product to exercise their right of withdrawal without having to provide a reason or pay any penalties. 

Exercising the Right of Withdrawal 

To exercise this right, the Customer must inform the Seller of their decision by sending an unambiguous letter or email.

 Returning Products 

The Customer must return the products in their original condition (packaging, accessories, instructions, etc.) to the address provided by the Seller, at the Customer's expense, unless otherwise provided by law. The Seller will reimburse the Customer within 14 days of receipt of the products or proof of shipment. 

Exceptions 

The right of withdrawal does not apply to goods: 

✔ Manufactured according to the Customer's specifications or clearly personalized 

✔ Likely to deteriorate or expire rapidly 

✔ Unsealed by the Customer after delivery and unable to be returned for reasons of hygiene or health protection 

✔ And, more generally, all cases provided for in Article L221-28 of the French Consumer Code.

Article 9: Warranties and After-Sales Service Legal 

Guarantee of Conformity 

The Seller is liable for any defects in the conformity of the goods with the contract under the conditions set out in Articles L217-4 et seq. of the French Consumer Code. If the product is not compliant, the Customer may request that it be repaired or replaced. If this is not possible or the cost is disproportionate, the Seller may offer a partial or full refund. 

Legal Guarantee against Hidden Defects 

The Seller is liable for hidden defects in the item sold that render it unfit for its intended use, in accordance with Articles 1641 et seq. of the French Civil Code. 

Warranty Exclusions 

The warranty does not cover damage resulting from misuse, poor maintenance, normal wear and tear, storage of the instrument in an environment below 55% humidity, or work not authorized by the Seller. 

Article 10: Liability 

The Seller's liability is only incurred in the event of proven negligence in the performance of its obligations. The Seller shall not be held liable for any indirect or financial damages. In the event of proven non-compliance or defect of a product, the Seller's liability is limited to replacement or reimbursement.

Article 11: Personal Data 

The Seller undertakes to respect the confidentiality of the personal data collected from the Customer and to process it in compliance with applicable regulations (GDPR and the French Data Protection Act). The Customer has the right to access, rectify, object to, and delete their personal data, which they may exercise by contacting the Seller at the email address indicated in Article 2. 

Article 12: Dispute Resolution and Applicable Law 

Applicable Law 

These General Terms and Conditions are subject to French law. 

Complaints and Mediation 

In the event of a dispute, the Customer must first contact the Seller's customer service to find an amicable solution. In accordance with Articles L612-1 et seq. of the French Consumer Code, the Customer may consult a consumer mediator free of charge to resolve the dispute amicably. 

Competent Courts 

Failing an amicable agreement or mediation, any dispute will be brought before the competent courts of the Seller's registered office. 

Article 13: Final Provisions 

If any of the clauses of these General Terms and Conditions are declared null and void or inapplicable, the other provisions shall remain in full force and effect.